Privacy Policy
This Privacy Policy explains how Iverna ("Iverna", "we", "us") collects and processes personal data when you visit iverna.top and participate in our customer feedback survey. Iverna operates an online store for electronics and home appliances; this specific page collects opinions about our service — it does not process product orders or payments.
1. Data controller
Iverna
Unit 3, Riverside Trade Park, 14 Commercial Road, Manchester M1 2JW, England
Email: [email protected]
Phone: +44 161 496 0347
2. Personal data we collect
When you complete the feedback survey, we may collect:
- Identity and contact data: your name and phone number.
- Survey responses: ratings about our store, website, assortment, product information, delivery impressions, and support; optional free-text comments.
- Consent records: confirmation that you agreed to this Privacy Policy; cookie consent choices.
- Technical data: IP address, browser type, device information, and server logs when you browse our site.
We do not collect payment card details, bank account numbers, or CVV codes on this survey page.
3. Purposes and legal bases
We process personal data only where a lawful basis under UK GDPR applies:
- Survey feedback (Art. 6(1)(a) consent): to receive and analyse your opinions about Iverna's service, website, and support. You provide consent via the unchecked Privacy Policy checkbox before submitting the form.
- Follow-up enquiries (Art. 6(1)(a) consent / Art. 6(1)(f) legitimate interest): to contact you if we need clarification about your feedback, where permitted by your consent and our legitimate interest in resolving service issues.
- Website security and operation (Art. 6(1)(f) legitimate interest): to maintain site security, prevent abuse, and ensure technical functionality.
- Analytics and advertising cookies (Art. 6(1)(a) consent): only after you accept non-essential cookies via our cookie banner. See our Cookie Policy.
- Legal compliance (Art. 6(1)(c) legal obligation): where required by applicable law.
4. Recipients and processors
Access to survey data is limited to authorised Iverna staff and trusted service providers who support our website hosting, email, and internal reporting. Processors act under written agreements requiring appropriate security measures.
If we use analytics or advertising tools (such as Google Analytics or Meta Pixel), they receive data only after you grant the relevant cookie consent. For EEA/UK users who consent to Google advertising cookies, Google may process data as described in Google's Business Data Responsibility documentation.
5. International transfers
Our primary operations are in the United Kingdom. If any processor stores or accesses data outside the UK/EEA, we implement appropriate safeguards such as UK International Data Transfer Agreements or equivalent mechanisms approved under UK GDPR.
6. Retention
- Survey submissions: retained for up to 24 months from the date of submission, then anonymised or securely deleted unless a longer period is required to handle an ongoing service matter you raised.
- Consent logs (cookies and Privacy checkbox): retained for up to 36 months as evidence of consent.
- Server logs: typically retained for up to 90 days for security monitoring.
7. Your rights
Under UK GDPR you have the right to:
- Access your personal data and receive a copy.
- Rectify inaccurate data.
- Erase data where applicable ("right to be forgotten").
- Restrict processing in certain circumstances.
- Data portability for data processed by automated means based on consent or contract.
- Object to processing based on legitimate interests.
- Withdraw consent at any time (without affecting prior lawful processing).
To exercise your rights, email [email protected]. You may also withdraw cookie consent via Cookie Settings in the footer.
8. Complaints to the supervisory authority
If you believe we have not handled your data lawfully, you may lodge a complaint with the Information Commissioner's Office (ICO) (https://ico.org.uk/).
9. Automated decision-making
We do not use automated decision-making or profiling that produces legal or similarly significant effects on survey participants.
10. Mandatory form fields
Name, phone number, survey ratings, and Privacy Policy consent are required to submit feedback. Optional fields are clearly marked. Failure to provide required data means we cannot record your survey response.
11. Children
This survey is intended for adults. We do not knowingly collect data from anyone under 16 without appropriate parental authority.
12. Changes to this policy
We may update this Privacy Policy from time to time. The version number and date at the top of this page indicate the current version. Material changes will be reflected on this page before they take effect.
13. Contact
For privacy enquiries: [email protected]